Global Audio Analytics Market Forecast to 2024
- March, 2019
- Domain: ICT - Social, Mobile, Analytics & Cloud (SMAC),digital technologies
Pages:
71
Tables:
39
Charts:
26
Regions/Countries:
3 / 8
Companies:
10
Enquiry Hours:
10
- Get Free 10% Customization in this Report
[71 Report Pages] There are several industries where audio analytics can have a positive impact. Some of the major areas where audio analytics could be deployed are contact/support centres, BFSI, retail and eCommerce, telecom and IT, and healthcare. With its implementation, the industries can reduce the overall business process cost by leveraging technologies including artificial intelligence and machine learning. This will help the organizations in automation and improve business processes, thus resulting in enhanced customer’s experience.
Global audio analytics market is categorized based on the presence of diversified small and large vendors. Avaya, NICE, and Verint are some of the key vendors and are increasing their footprint, however small vendors are competing with them in the global market by maintaining competitive pricing and customized product offering. By entering into alliances and strategic partnerships with other players in the market, the global vendors are expected to grow further during the forecast period.
According to Infoholic Research, the global audio analytics market will grow at a CAGR of 18.2% during the forecast period 2018–2024. The aim of this report is to define, describe, and forecast the audio analytics market on the basis of segments, which includes type, component, end-user, and regions. In addition, it helps the venture capitalists in understanding the companies better and make well-informed decisions. It is primarily designed to provide the company’s executives with strategically substantial competitor information, data analysis, and insights about the market, development, and implementation for an effective marketing plan.
The global audio analytics market is categorized based on four segments – type, component, end-user, and regions.
Audio Analytics Market by Type
- Speech
- Voice
- Others(Incoherent noise, sound, cacophony)
Audio Analytics Market by Component
- Search Engine
- Indexing Analysis and Query
- Reporting and Visualization
Audio Analytics Market by End-User
- Contact/support centres
- BFSI
- Telecom & IT
- Retail & eCommerce
- Healthcare
Audio Analytics Market by Regions
1. Americas
- North America
- Latin America
2. EMEA
- Europe
- Middle East
- Africa
3. APAC
- East Asia
- South Asia
- South–East Asia
- Oceania
- The report comprises an analysis of vendor profile, which includes financial status, business units, key business priorities, SWOT, business strategies, and views.
- The report covers the competitive landscape, which includes M&A, joint ventures & collaborations, and competitor comparison analysis.
- In the vendor profile section, for companies that are privately held, the financial information and revenue of segments will be limited.
The key players offering audio analytics solutions across the globe include:
- Avaya
- Genesys
- NICE
- SESTEK
- Verint
Some of the other prominent players in the audio analytics market include:
- CallMiner
- Sound Intelligence
- Yactraq Online
1 Executive Summary
1.1 Audio Analytics Market Share by Type and by Component (2017 and 2024 )
2 Industry Outlook
2.1 Industry Snapshot
2.1.1 Industry Overview
2.1.2 Industry Trends
3 Market Snapshot
3.1 Total Addressable Market
3.2 Segmented Addressable Market
3.2.1 PEST Analysis
3.2.2 Porter’s Five Force Analysis
3.3 Related Markets
4 Market Characteristics
4.1 Market Evolution
4.2 Market Segmentation
4.3 Market Dynamics
4.3.1 Drivers
4.3.1.1 Increasing demand for conversational customer relationship management (CRM) services
4.3.1.2 Advancements in security systems
4.3.1.3 Proliferation of voice-enabled devices
4.3.2 Restraints
4.3.2.1 Demand for data scientist with adequate NLP skills
4.3.2.2 High initial setup cost
4.3.2.3 Integration of audio analytics technology with existing infrastructure
4.3.3 Opportunities
4.3.3.1 Growth of conversational platforms with AI across industries
4.3.3.2 Enhanced customer experience
4.3.3.3 Lower operational expenditure due to high levels of automation
4.3.4 DRO – Impact Analysis
5 Audio Analytics Market by Type
5.1 Overview
5.2 Speech
5.3 Voice
5.4 Others
6 Audio Analytics Market by Component
6.1 Overview
6.2 Speech Engine
6.3 Indexing, Analysis and Query
6.4 Reporting and Visualization
7 Audio Analytics Market by End User
7.1 Overview
7.2 Contact/Support Centers
7.3 BFSI
7.4 Telecom & IT
7.5 Retail & eCommerce
7.6 Healthcare
7.7 Others
8 Audio Analytics Market by Geography
8.1 Overview
8.2 Americas
8.3 EMEA
8.4 APAC
9 Competitive Landscape
9.1 Competitor Analysis
9.2 Product/Offerings Portfolio Analysis
9.3 Market Developments
9.3.1 Mergers & Acquisitions (M&A)
9.3.2 Product Launches & Exhibitions
10 Vendor Profiles
10.1 Avaya
10.1.1 Overview
10.1.2 Product Profile
10.1.3 Business Units
10.1.4 Geographic Revenue
10.1.5 Recent Developments
10.1.6 Business Focus
10.1.7 SWOT Analysis
10.2 Genesys
10.2.1 Overview
10.2.2 Product Profile
10.2.3 Recent Developments
10.2.4 Business Focus
10.2.5 SWOT Analysis
10.3 NICE
10.3.1 Overview
10.3.2 Product Profile
10.3.3 Business Units
10.3.4 Geographic Revenue
10.3.5 Recent Developments
10.3.6 Business Focus
10.3.7 SWOT Analysis
10.4 SESTEK
10.4.1 Overview
10.4.2 Product Profile
10.4.3 Business Focus
10.4.4 SWOT Analysis
10.5 Verint
10.5.1O verview
10.5.2 Product Profile
10.5.3 Business Units
10.5.4 Geographic Revenue
10.5.5 Recent Developments
10.5.6 Business Focus
10.5.7 SWOT Analysis
11 Companies to Watch for
11.1 CallMiner
11.1.1 Overview
11.1.2 Product Profile
11.1.3 Analyst Opinion
11.2 Sound Intelligence
11.2.1 Overview
11.2.2 Product Profile
11.2.3 Analyst Opinion
11.3 Yactraq Online
11.3.1 Overview
11.3.2 Product Profile
11.3.3 Analyst Opinion
12 Annexure
12.1 Report Scope
12.2 Research Methodology
12.2.1 Data Collation & In-house Estimation
12.2.2 Market Triangulation
12.2.3 Forecasting
12.3 Study Declarations
12.4 Report Assumptions
12.5 Abbreviations
TABLE 1 GLOBAL AUTONOMOUS VEHICLES MARKET BY COMPONENT, MARKET VALUE 2017–2024 ($MILLION) 24
TABLE 2 GLOBAL AUDIO ANALYTICS MARKET BY COMPONENT, MARKET VALUE 2017–2027 ($MILLION) 29
TABLE 3 GLOBAL AUDIO ANALYTICS SPEECH ENGINE MAREKT BY REGION, 2017–2024 ($MILLION) 30
TABLE 4 GLOBAL AUDIO ANALYTICS INDEXING, ANALYSIS AND QUERY MARKET BY REGION 2017–2024 ($MILLION) 31
TABLE 5 GLOBAL AUDIO ANALYTICS REPORTING AND VISUALIZATION MARKET BY REGION 2017–2024 ($MILLION) 32
TABLE 6 GLOBAL AUDIO ANALYTICS BY VEHICLE TYPE, 2017–2024 ($MILLION) 34
TABLE 7 GLOBAL AUDIO ANALYTICS MARKET VALUE, BY GEOGRAPHY, 2017–2024 ($MILLION) 41
TABLE 8 PRODUCT/OFFERINGS PORTFOLIO ANALYSIS: AUDIO ANALYICS MARKET 45
TABLE 9 MERGER & ACQUISITION, 2013–2018 46
TABLE 10 PRODUCT LAUNCHES & EXHIBITIONS, 2013–2018 46
TABLE 11 AVAYA: OVERVIEW SNAPSHOT 47
TABLE 12 AVAYA: PRODUCT PROFILE 48
TABLE 13 AVAYA: BUSINESS UNITS 48
TABLE 14 AVAYA: GEOGRAPHIC REVENUE 49
TABLE 15 AVAYA: RECENT DEVELOPMENTS 50
TABLE 16 AVAYA: SWOT ANALYSIS 51
TABLE 17 GENESYS: OVERVIEW SNAPSHOT 52
TABLE 18 GENESYS: PRODUCT PROFILE 52
TABLE 19 GENESYS: RECENT DEVELOPMENTS 53
TABLE 20 GENESYS: SWOT ANALYSIS 53
TABLE 21 NICE: OVERVIEW SNAPSHOT 54
TABLE 22 NICE: PRODUCT PROFILE 55
TABLE 23 NICE: BUSINESS UNITS 55
TABLE 24 NICE: GEOGRAPHIC REVENUE 56
TABLE 25 NICE: RECENT DEVELOPMENTS 56
TABLE 26 NICE: SWOT ANALYSIS 57
TABLE 27 SESTEK: OVERVIEW SNAPSHOT 58
TABLE 28 SESTEK: PRODUCT PROFILE 58
TABLE 29 SESTEK: SWOT ANALYSIS 59
TABLE 30 VERINT: OVERVIEW SNAPSHOT 60
TABLE 31 VERINT: PRODUCT PROFILE 61
TABLE 32 VERINT: BUSINESS UNITS 61
TABLE 33 VERINT: GEOGRAPHIC REVENUE 62
TABLE 34 VERINT: RECENT DEVELOPMENTS 63
TABLE 35 VERINT: SWOT ANALYSIS 63
TABLE 36 CALLMINER: PRODUCT PROFILE 64
TABLE 37 SOUND INTELLIGENCE: PRODUCT PROFILE 65
TABLE 38 YACTRAQ ONLINE: PRODUCT PROFILE 66
TABLE 39 RESEARCH METHODOLOGY OF GLOBAL AUDIO ANALYTICS MARKET: TRIANGULATION 68
Research Framework
Infoholic Research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:
- Data Collation (Primary & Secondary)
- In-house Estimation (Based on proprietary data bases and Models)
- Market Triangulation
- Forecasting
Market related information is congregated from both primary and secondary sources.
Primary sources
Involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.
Secondary sources
Include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.
